Terms and Conditions
Please note that by agreeing to place an order you are agreeing to the terms and conditions as explained below:
These Terms and Conditions explain the rights you as a customer are entitled to. Please read these very carefully. You may have other rights granted by law and our Terms and Conditions do not affect these in any way
The following terms and conditions apply to all transactions with Star Charms. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and feel free to print a copy for future reference should you wish to. They are in compliance with Consumer Contract Rules and Regulations 2014
These terms and conditions do not affect your statutory rights. To order goods you must be at least 18 years of age and accept delivery within the UK. I will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All images, descriptive matter, specifications and advertising on the website, facebook and Twitter are as accurate a description of the goods that is possible. As items are handmade each piece is unique and may have slight striations due to the material and tools used.
Photos may be those of the stock or examples of what is available, therefore may not be an exact replica of the item you will be receiving.
Star Charms reserves the right to change the price list, at any time. If pricing mistakes have been made these will be taken into consideration when orders are placed, and the correct amounts will be confirmed and charged.
Accuracy of Product Information
The intention of Star Charms is that all information on the website (and other selling sites such as facebook and twitter) should be as accurate and up to date as possible. If there is ever a time this is not the case Star Charms will discuss the details with the customer.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. I am entitled to make adjustments to the price due to an error or omission or if the price published for the goods is wrong, whether or not the order has been confirmed. I will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
In the event that a product is listed at an incorrect price due to typographical error, taxes or duty changes, I have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your PayPal account has already been charged and I cancel your order, I will issue a refund to PayPal account in the value of the incorrect price (including delivery charges).
I accept all major credit and debit cards including Visa, Mastercard and Switch via PayPal. On the order you must provide me with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. I will ONLY ship to addresses provided to me through PayPal. Alternative addresses provided through a different manner will not be used for shipping as this invalidates the protection PayPal provide. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If I do not supply the goods for any reason I will not charge you for these and I will refund any monies already paid for them. However, I will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All prices on the website (and other selling sites) are exclusive of delivery charges which will be added to the price of the products at the checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) may incur additional charges and may also experience delivery delays. All items will be sent recorded 1st class postage via Royal Mail or similar courier. Next Day delivery is available at an extra cost to the customer.
Delivery of products will normally be made within 5-7 working days from clearance of payment for stamped items, delivery for fingerprint; artwork and similar silver charms will be up to 4 weeks due to the time it takes to collect the prints and make the charms. The delivery time for hand and foot impressions will take longer due to making and framing times, this will be discussed with the customer before the order is accepted.
I will try to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes beyond my control. Any dates I specify for the delivery of the goods are approximate only and I shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If I am temporarily out of stock, I will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and I will refund any money paid by you for the goods.
As soon as the goods have been delivered to your door you will be responsible for them. I will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. If there is any transit damage to the goods, shortages or incorrect goods supplied please notify me within 14 days.
If goods arrive in a damaged condition it is your responsibility to inform me within 14 days from delivery. This will include sending photographic evidence for me to inspect.
If there are any shortages it is your responsibility to notify me within 14 days from delivery.
It is your responsibility to notify me of any in-correct goods supplied within 14 days from delivery.
Mistakes made on your part will not be refunded or replaced. Mistakes made by myself will either be refunded or replaced. As all mail (unless for some reason requested by the customer) is sent recorded I will check tracking information then refund 14 days after EDD (expected date of delivery) if the item has still not been received. Any items that appear to have been signed for will no longer be my responsibility.
Personalized items cannot be returned or refunded.
You can cancel your order as long as I am not in the process of making it. If I have started, then no refund for the cancellation will be made. If special items had been purchased for your specific order but no work has begun, then the cost of these will be deducted from the refund.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days (unless personalised, See notes above). It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. If you wish to return any products, please contact me within 14 days from the date of delivery. If you do not return goods within 14 days after you have informed me that you wish to cancel your order, your right to cancel will be revoked.